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FAQ

Welcome to the 

 
 

I'm Interested But Am Not Sure How To Get Started?  Help?

HERE is a list of step-by-step instructions how to get started.  It's short!  Only 10 steps!  You can do it!

After reading the above, if you still have questions where to go next, check out THIS set of several steps on what to do depending on how you intend to use CL.

Do you want even more help getting started?  HERE is a set of directions on EXACTLY how to make your first project - we even provide the sheet music!  Please note that you'll need to be on a laptop/desktop/chromebook using a recent version of either the Firefox or Chrome browser to get started.  For a full set of equipment requirements, check here.

Is Cyborg Llama Safe?

Yes, CL is safe!  Below is a video to address some common misconceptions about what read permission entails, and what Cyborg Llama's read permission means for you:

 

I Have Paid for a Subscription - How Do I Access the Full Version of Cyborg Llama? 

Simply go to www.cyborgllama.info and click the 'Log In' button.  You will need to connect to the same Google Account you used to purchase Cyborg Llama.  You will have received a receipt from Paddle.com at the Google Account address you used to subscribe.  If you did not receive a receipt, there may have been a spelling error in the address you typed when subscribing.  If you suspect there may have been a spelling error, you may contact us for assistance. 

 

However, as long as you received a receipt, your licensing will be on its way.  Please note that it may take up to 1 hour from the time of purchase for your license to update.

 

If it has been at least 1 hour since your purchase, but your license appears to have not yet updated, please read through the troubleshooting entry here.

 

Is Cyborg Llama "COPPA" and "FERPA" compliant?

Yes!  You can read more about how Cyborg Llama complies with the Family Educational Rights and Privacy Act of 1974 ("FERPA") and the Children's Online Privacy Protection Act of 1998 ("COPPA") on our Privacy Policy.

 
 

Why does Cyborg Llama require read permission to my drive?

CL is designed purposefully as a collaborative app.  It needs read permission in order to access the work of your collaborators.  Google has reviewed this requirement and has agreed that no better solution exists. If you are interested in learning more, please review Cyborg Llama’s Privacy Policy, available here.

What is Cyborg Llama and What is the Project Folder it Creates in My Google Account Drive?

The video below is meant to explain the function and importance of the Project Folder CL creates for your Google Account Drive whenever you create or collaborate on a new CL project:

 
 

How is a Cyborg Llama Licensing Subscription so Inexpensive?

Cyborg Llama is a G Suite App that uses users' google accounts for video storage.  Because users store and maintain their own files, our overhead cost is low.  Especially during the COVID-19 pandemic and the necessary measures of social-distancing that prevent ensembles from making music, it is important to us that CL be available to any musicians, students, and teachers who find it useful.

 

What Equipment Do I Need to Use Cyborg Llama?

You and all your collaborators will need:

  1. any laptop or desktop computer (Chromebooks work also, but only on the Chrome browser) (but iPads, tablets, surfaces, and mobile devices do NOT work);

  2. both a camera and microphone accessible by your device (must be either internal or external and connected by wire (wireless will not reliably work);

  3. recent version of either the Firefox or Chrome web browser;

  4. wired headphones (wireless will not reliably work);

  5. Google Account (gmail or professional/school account serviced by google), which cannot have Family Link enabled.

If you are teacher interested in using CL with your students with school-issued devices, please work with your tech department in advance of a subscription purchase to make sure that there will be no problems with any of the administratively-enabled Chrome extensions/Firefox add-ons.  There are certain extensions/add-ons that will need to be disabled in order to run CL.  We do not have a comprehensive list of what these all are, so recommend that you do whatever test runs you need and talk to your tech department first.

 

On What Devices Does Cyborg Llama Work?

 

Cyborg Llama works on any laptop or desktop computer. 

It will also work on Chromebooks, though Chromebook users must use the Chrome browser.  Cyborg Llama WILL NOT WORK on Firefox on Chromebook. 

 

Cyborg Llama will not work on iPads, tablets, surfaces, or any mobile device.

If you are teacher interested in using CL with your students with school-issued devices, please work with your tech department in advance of a subscription purchase to make sure that there will be no problems with any of the administratively-enabled Chrome extensions/Firefox add-ons.  There are certain extensions/add-ons that will need to be disabled in order to run CL.  We do not have a comprehensive list of what these all are, so recommend that you do whatever test runs you need and talk to your tech department first.

 

What's the Deal With Chromebooks? Does Cyborg Llama Work on Chromebooks or Not?

 

Yes! Cyborg Llama does work on Chromebooks.  The only special step Chromebook users will need to take is to use only the Chrome browser when recording in CL.  Cyborg Llama will not work on the Firefox browser when on a Chromebook.

If you will be using school-issued Chromebooks, please work with your tech department in advance of a subscription purchase to make sure that there will be no problems with any of the administratively-enabled Chrome extensions.  There are certain extensions that will need to be disabled in order to run CL.  We do not have a comprehensive list of what these all are, so recommend that you do whatever test runs you need and talk to your tech department first.

Can I Connect and Use an External Camera and/or Microphone?

Yes!  You can connect and use external devices on either the Firefox or Chrome browser.  Simply connect the device you wish to use, then follow directions to Set Up and Calibrate Hardware.

 

How Do I Log Out and Connect CL to a Different Google Account?

If you would like to connect CL to a Google Account other than the one to which you are currently connected, you can click the current user account listed on the bottom strip on the app homepage (screenshot below).  Clicking this button will log you out of your Google Account, and will prompt you to log back in with the account you want.

 

Can I Record Videos in Cyborg Llama, and Then Export Them Individually for Further Video Editing? 

Yes!  Although Cyborg Llama can produce a virtual ensemble without any editing, some ensembles may WANT to be able to get into the nitty gritty or video effects.  If this is your group, you can use Cyborg Llama as an place for musicians to record their parts while listening to one another, but then export the videos individually, rather than as a complete virtual ensemble.  These individual videos will export as synced, and ready to upload into the video editor of your choice.  To learn more about the special steps involved to get a project set up for individual video export, read the tutorial here.

 

How Can I Quickly Delete Non-Critical Files and Free Up Storage Space?

As you work in Cyborg Llama, you may notice that Cyborg Llama files are taking up a lot of space in your drive.  You can delete all non-critical files across all your Cyborg Llama projects from within the app. 

Please note that the method described above will only delete files that belong to YOU - your collaborators' files will not be affected.  Please also note that your collaborators' files do not take up any space in your drive.  For a fuller account of what files you can and cannot delete, you can refer to the section of the FAQ directly below, "What Files Can I Delete in My Drive?"

 

Which Files Can I Delete in My Drive? 

For a full account of all the folders/files in the Project Folder CL creates for your drive, please watch the videos directly above.  For those that just want a quick list of which files you CAN and CANNOT delete, please see below:

It is recommended that you ONLY EVER delete files that YOU own.  Your collaborators' files DO NOT take up space in your own drive.

​ You CANNOT delete:

  1. anything in the 'Settings' folder;

  2. anything in the 'Panel' folder;

  3. anything in the 'Take' folder.

Cyborg Llama needs these the files in these folders in order to function.  Please watch either Garrett or Joelle's videos above for more information on what these files are and their function

You CAN delete:​

  1. any files in the 'Outgoing' folder; these improve loading times, but are not critical to CL's functionality;

  2. any files in the 'Incoming' folder; these are unsaved takes;

  3. files in the main project folder that belong to you, AND you are sure you no longer need; these are your SAVED takes​

  4. the 'UserUse' folder; only users with projects created prior to        8/8/2020 will have a 'UserUse' folder.  This folder is vestigial of the beta version and no longer has any use.

 
 
 
 

How "Big" of a Project can Cyborg Llama Create?  How Long and How Many Videos?

 

The maximum number of collaborators is 200 per single project.  However, please note that there is a difference between "collaborators" (people that have access to a project), and "video windows" (the individual videos in your final virtual "choir").  See below for more information.

There is no administrative limit to the length of a project.  HOWEVER, this does not mean that your own computer can necessarily handle a project of any length.  The maximum length will be very dependent on your computer's own processing power.

We therefore STRONGLY RECOMMEND attempting a smaller-sized project (ie shorter in duration, and fewer video windows) prior to attempting larger-sized projects.  

  • Cyborg Llama does not have minimum system requirements, but your computer’s specs WILL affect the size of what you will be able to create and eventually be able to export;

  • Your first experience creating a Cyborg Llama project should not be, for example, a 6 minute long piece with 50 video windows.  This size of project will put a very large processing demand on your computer that it may not be able to handle.  Choose a project size smaller than your eventual goal to get a sense of your computer’s capability.

How Many Video Windows Can Be in a Single Project?

 

The number of video windows in your project is only limited by the processing power of your and your collaborators' hardware.  For reference, Joelle's 6+ year-old Lenovo laptop can easily record and run a project with at least 8 video windows.  A friend's 5+ year-old MacBook Pro can easily record and run 11 video windows, and video performance starts to degrade around 15 video windows (though the audio is fine).

Wait a Second!  What's the Point of Having 200 Collaborators but Likely Not Nearly that Many Video Windows?

 

You can have many more collaborators on a single project than the number of video windows your hardware supports by assigning your collaborators to groups.  Using groups divides collaborators into as many or as few groups as you like to work on a single project.  To learn how to assign groups, you can go here.  From there, you can create 'Mega' videos that combine the separate smaller groups together to make up your whole large ensemble.  You can learn more about how to create a Mega Export by going here.

How Can I Play My Exported Video Files? 

Your exported .avi video files should be able to play on any media player application.  However, if you encounter any problems, try using the VLC media player.  You can download this application for free at this link.

 
 

What Kind of User Management Does Cyborg Llama Provide?

CL piggy-backs off Google Drive's user management.  Because of this structure, user management mirrors the features of Google Drive.  We are working on a 'version 2' now where CL will run through shared drives, which would provide more access controls, such as limiting contributors to 'upload' only, and would prevent users at this level from moving files after upload.  Version 2 will be priced the same as Version 1, though users may need to pay for a G Suite account with shared drives.

Can I Record Audio-Only?

 

At this time, Cyborg Llama requires both a camera and a microphone to record, and must record both video and audio.  An audio-only recording feature may come at a later time.

 

How Do I Cancel My Subscription?

 

You can cancel your subscription at any time by going to "Manage Subscription" in the app.  Once you cancel your subscription, you and your secondary users will no longer have access to the full version of Cyborg Llama.  Should you decide to resume a subscription later using the same Google Account, all your work will still be accessible.  Below are instructions for cancelling a subscription:

STEP 1: Click "Manage Subscription" 
 
STEP 2: Click "Cancel Subscription"
 
STEP 3: Click "Cancel Subscription" again
 
STEP 4: You're done.

 

Please note that cancelling your subscription does not remove Cyborg Llama's permission to your drive.  If you want to also remove CL's permission to your drive, see the FAQ directly below:

 

How Do I Remove Cyborg Llama's Permission to My Drive?

 

You can remove Cyborg Llama's permission to your drive as you would any other G Suite App.  A tutorial how to remove 3rd party apps is here.

 

Why Is It Called "Cyborg Llama"?

 

Cyborg Llama began as an answer to the iOS app Acapella, and specifically Acapella's iOS-only compatibility.  We began by just trying to make something that both iOS and Android could use.  (Android--> Cyborg; Acapella--> Alpaca--> Llama) = Cyborg Llama.

 
 
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